Aseda F.

Client Success Lead · Operations & Admin

Accra, Ghana Works US hours

The calm, organised first voice your clients hear. Aseda has run client relations for Ghana's National Blood Service, led onboarding as a customer success lead, and supported a US executive remotely, so she's comfortable with US clients from day one.

Why hire Aseda

Your clients get answers, fastFirst point of contact for clients and partners; sees every request through to resolution.
Your calendar stays cleanRuns appointments, meetings and follow-ups with accurate, confidential records.
Already works the way US teams doRemote executive assistant to a Delaware company; works US hours.

Skills

Client Relationship ManagementCustomer OnboardingHubSpotZendeskMarket ResearchProject Coordination

Experience

Admin Manager & Client Relations Specialist

National Blood Service, Korle Bu

First point of contact for every client and partner; keeps each request moving to resolution.
Runs appointments, meetings and follow-ups with accurate, confidential records.
Turns client feedback into fixes for recurring service issues.

Customer Success Lead

ConVersibl

Gets every new client onboarded and live on the platform.
Designs and delivers product training tailored to each client.
Reports satisfaction and retention to executives, and pushes customer needs into the roadmap.

Executive Assistant (Remote)

Andersen Industries, Delaware, USA

Ran a US executive's calendar, meetings, travel and events remotely.
Handled stakeholder, vendor and sponsor communication on tight deadlines.

Show 1 earlier role

Project Lead

University of Ghana · Jan 2022 – May 2022

Planned the timeline, assigned the team's tasks and presented the results to the faculty board.