Refund Policy

Last updated: 7 October 2026

This Refund Policy applies to purchases of Pitch Arena subscriptions, a sales-training software application operated by Yellowlake Technologies and Services Private Limited, trading as SalesUP (“SalesUP”, “we”, “us” or “our”). We want you to be happy with the Service. If something isn’t right, contact us and we’ll make it right where we can.

1. Merchant of Record

Our order process is conducted by our online reseller Paddle.com (Paddle.com Market Limited and its affiliates), the Merchant of Record for all our orders. Paddle handles billing, invoices and taxes, and issues every refund to your original payment method. Paddle may also grant refunds under its own Buyer Terms; nothing in this policy limits those rights.

2. 14-day money-back guarantee

You can get a full refund, no questions asked, if you ask within 14 days of your first purchase or of any renewal charge. You do not need to give a reason.

3. Subscription cancellation

You can cancel your subscription at any time from the billing area in the app, or via the link in your Paddle receipt email.
When you cancel, your plan remains active until the end of the current billing period, and it is not renewed after that. You keep access to paid features until the period ends and you will not be charged again.
After the 14-day window, we do not provide partial or pro-rated refunds for unused time in a billing period, unless required by law.

4. Per-seat changes

Paid plans are billed per seat per month. If your seat count changes, any charge or credit follows Paddle’s proration for your billing cycle and is shown to you before you confirm. A charge for added seats can be refunded under section 2 within 14 days.

5. Free tier

The free tier is provided at no cost, so no charges are made and no refunds apply to it.

6. SDR placement

This policy covers Pitch Arena software subscriptions only. SDR placement is not sold through our checkout or Paddle; any fees and refund terms for it are set out in the separate placement agreement.

7. How to request a refund

Email us at tech@salesup.club with the email address on your account and, if you have it, your Paddle order or invoice number. You can also request a refund directly from Paddle via the link in your receipt email or at paddle.net. We reply within 2 business days. Once a refund is issued, it usually reaches your account within 5–10 business days, depending on your bank.

8. Chargebacks

If you believe a charge is incorrect, please contact us first. We can usually resolve it faster than a bank dispute.

9. Contact

Questions about billing or refunds? Contact us at tech@salesup.club.

Yellowlake Technologies and Services Private Limited (trading as SalesUP)
171/12 Roy Bahadur Road, Behala, Near Union Drug, Kolkata 700034, India