Niño A.
Operations Manager · People & Process
Santa Rosa City, Philippines 8 years experience Works US hours
An operations leader who makes teams measurably better. As COO of a 50–60 person company, Niño lifted utilisation about 20% and output about 30%, after leading a 40-person ops team at GosuGamers.
Why hire Niño
- Moves the numbers~20% better utilisation and ~30% more output from clearer ownership and KPI reviews.
- Leads big teamsRan daily operations for ~40 people; kept ~80% retention as COO.
- Process-mindedLean Six Sigma Green Belt; ClickUp, Zapier, Zendesk and Freshdesk.
Skills
Experience
Chief Operating Officer
Layout Nordic, Makati · Oct 2025 – Oct 2026
- Ran operations across production, HR, finance and admin for 50–60 people.
- Lifted utilisation ~20% and output ~30%.
- Kept ~80% employee retention.
Operations Team Lead
GosuGamers, Singapore · Jan 2021 – Oct 2025
- Managed daily operations for ~40 people.
- Added tracking that cut delays and clarified ownership.
Customer Service Representative
TTEC · Oct 2020 – Jan 2021
- Resolved customer and technical issues.
Show 1 earlier role
Assistant Restaurant Manager
Jollibee Foods · Jul 2018 – Aug 2020
- Ran shifts, scheduling, training and service quality.
Education & certifications
BS Hotel & Restaurant Management
Colegio de San Juan de Letran · 2018
Lean Six Sigma Green Belt
2025