Precilla L.
Team Manager · Sales, Lead Gen & Operations
Talisay, Philippines 20+ years experience Works US hours
Two decades of running teams that hit their numbers. Precilla spent 20+ years in BPO, seven of them as an operations manager at Concentrix, and now leads a 9-person sales and lead-generation team for an Australian property company.
Why hire Precilla
- Leads remote teamsManages 9 virtual staff across lead generation, appointment setting and leasing.
- Runs operations at scaleOperations Manager at Concentrix for US clients across service, support and sales.
- Builds the playbookWrites the SOPs and performance processes; HubSpot, Asana and dialler systems.
Skills
Experience
Team Manager
CDA Coliving, Australia · Mar 2025 – Present
- Leads 9 virtual staff on lead generation, appointment setting and leasing.
- Resolves tenant escalations and reports on pipeline performance.
Operations Manager
Concentrix (US clients) · 2017 – 2024
- Led customer service, technical support and sales teams.
- Wrote SOPs and performance processes, and ran recruitment.
Team Leader
Concentrix / Convergys · 2010 – 2016
- Led customer care teams; earlier escalations and customer care roles from 2004.
Education & certifications
B.S. Marketing Management
University of St. La Salle