Brian Z.
Business Operations Manager · BPO
San Pedro City, Philippines 20 years experience Works US hours
Keeps vendors, KPIs and teams on track. Brian ran vendor governance and business reviews for Telstra, led customer-service teams for 15 years, and now runs his family's production business.
Why hire Brian
- Holds vendors to accountPrimary liaison for Telstra's vendors: SLAs, commercial terms and business reviews.
- Lives in the numbersTracks NPS, CSAT, AHT and QA, and turns gaps into action plans.
- Consistently topRepeatedly a top-3 supervisor; led teams of 10–15.
Skills
Experience
Business Operations Manager
May 2021 – Jul 2026
- Ran operations, budgeting and suppliers for a production business.
- Set up KPI reporting on output and cost per unit.
Business Operations Manager
Telstra International Philippines · May 2019 – Mar 2021
- Governed vendors and SLAs; ran weekly to quarterly business reviews.
- Monitored NPS/CSAT, AHT and QA.
Assistant Center Manager
Telstra International Philippines · May 2018 – May 2019
- Ran daily workflows and reporting to senior management.
Show 1 earlier role
Operations Supervisor
Telstra / Teleperformance / Advanced Contact Solutions · 2006 – 2018
- Led teams of 10–15; consistently a top-3 supervisor.
Education & certifications
BS Management
University of the East, Manila · 2003