Nestor O.
Operations Manager · Quality & Reporting
Legazpi City, Philippines 20+ years experience Works US hours
Keeps US accounts healthy and reported on. Nestor managed HughesNet and Intuit QuickBooks accounts for 17 years at Sutherland, owning SLAs, quality and the reports clients read.
Why hire Nestor
- Owns account healthRan service delivery and SLA compliance for HughesNet and QuickBooks.
- Reports clients trustBuilds weekly and monthly reports and executive summaries in Salesforce.
- Quality firstRan QA scorecards, calibrations and audits; drove NPS improvements.
Skills
Experience
Operations Manager, HughesNet
Sutherland Global Services · 2016 – 2025
- Owned account health, SLA compliance and quality.
- Produced weekly and monthly executive reports in Salesforce.
Operations Manager, Intuit QuickBooks
Sutherland Global Services · 2008 – 2015
- Managed team performance and staffing to SLA.
- Improved NPS through process changes.
Quality Supervisor
OneSource · 2007 – 2008
- Ran QA scorecards, calibrations and audits.
Show 1 earlier role
Reports Analyst
Telus · 2005 – 2007
- Built CSAT, AHT and FCR dashboards.
Education & certifications
BS Biology
University of the Philippines Los Baños · 1998 – 2003