Joshua C.
Operations Manager · Client Delivery & Systems
Pampanga, Philippines 8+ years experience
Turns a founder's priorities into systems the team runs. Joshua has 8+ years of remote operations: he ran delivery for 40+ concurrent client accounts and has built 500+ SOPs, workflows and automations.
Why hire Joshua
- Runs delivery at scaleOversaw operations and service delivery for 40+ client accounts at once.
- Builds the playbookCreated or optimized 500+ SOPs, process maps, automations and knowledge bases.
- Speaks sales and marketingCame up through recruiting and sales, so he works closely with revenue teams.
Skills
Experience
Head of Operations
EAD Consultants Pty Ltd · Jul 2025 – Jul 2026
- Ran day-to-day operations across client accounts, remote teams and financial workflows.
- Handled QuickBooks Online reporting, P&L reviews and GST/BAS.
Operations & AI Automation Consultant
Freelance · Sep 2024 – Present
- Process mapping, SOPs, CRM systems and AI-assisted workflows for startups and agencies.
Healthcare Recruitment Program Manager
SnapCare · Oct 2024 – Jun 2025
- Managed two of the company's largest healthcare staffing accounts in Salesforce.
Show 4 earlier roles
Founder & Head of Operations
Organize Sensation · Jul 2022 – Sep 2024
- Ran operations and service delivery for 40+ concurrent client accounts.
Recruitment Project Manager
Support Shepherd · Jun 2021 – Jul 2022
- Managed up to 36 concurrent recruitment projects.
Recruitment Coordinator / Project Manager
GogoKid Rex Program · Jun 2020 – Jun 2021
- Helped recruit 1,000+ Filipino professionals; kept the program's KPI dashboards.
Recruiter, ESL Teacher & Communication Trainer
51Talk · 2018 – 2020
- Screened teacher applicants and trained learners in English and communication.
Education & certifications
BS Business Management, Marketing Management
Polytechnic University of the Philippines · 2026